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Customer Service Policy
Our intellectual capital, our consulting expertise, our vendor relationships, and proprietary technologies are only as valuable as our ability to provide excellent training and support for our partners.
First Advantage Recruiting Solutions is dedicated to providing the highest level of customer service value for its clients.
First Advantage Recruiting Solutions strives to provide relevance, timeliness and consistency in all its activities. We regard all clients, prospects and vendors as partners in providing exceptional hiring strategies.
Customer Services Standards
Courtesy, Confidentiality, Communication, Consistency
Courtesy
Employees of First Advantage are driven by two of the core values of the corporation that focus on courtesy - passionate in serving our clients and high Integrity in all internal and external interactions. All employees must be knowledgeable, professional and courteous in meeting the needs of our customers.
Confidentiality
All information gathered or held regarding the business affairs of our customers will be held in strict confidence, for the sole use of First Advantage in meeting the client, prospect and partner stated objectives. No information will be released to clients, prospects, partner organizations, or any other third party, except with the express consent of the provider or as may be required by law. First Advantage does not sell lists to third party marketing organizations.
Communication
Employees of First Advantage Recruiting Solutions can be reached by mail, phone, fax and e-mail. All correspondence will be responded to in a clear, concise and timely manner. Our aim is that all client and prospect correspondence, from date of receipt, will receive a response within 24 business hours; more complicated issues will receive an acknowledgement within the response time, and continuous updates on the progress of the case until a resolution can be achieved.
Consistency
As part of its commitment to upholding professional standards, First Advantage Recruiting Solutions has implemented and constantly reviews policies to ensure that its products, services and knowledge are consistent. This includes a focus on our core values and purpose. (Back to top)
Support for Partners
We regard human capital product and service providers as our partners in providing organizations exceptional hiring strategies. We endeavor to ensure that these partners are provided with clear information about our relationship in a timely and efficient manner. We welcome input from our partners to ensure that this information meets the changing needs of the partnership and mutual clients.
Handling Complaints, Suggestions & Praise
First Advantage seeks fair, just and prompt solutions when possible to any concerns or obstacles. All such issues should first be directed to the Manager of Business Solutions or Client Relationship Manager assigned to your account. In the event a client or prospect is not satisfied with the response, in either time or action, they are encouraged to contact the individual in charge of each department within First Advantage Recruiting Solutions.
While First Advantage recognizes that negative feedback helps us to improve, so do positive comments for the company and individual employees efforts. We encourage our clients, prospects and vendor partners to let us know when we have exceeded their expectations. Those comments should be directed to the individuals in charge of each department. (Back to top)
• Sales - Chris Leech
• Client Services - Mike Bryan
• Products & Technology - Mike Bryan
• Recruiting Process Outsourcing - Winn Van Brimer
Consultation and Feedback
Consultation is an important part of meeting our objectives. First Advantage Recruiting Solutions conducts regular surveys of the needs and perceptions of its customers and employees, using the feedback to enhance its services. Opportunity for giving feedback is also available through our website. (Back to top)
